Sweetmyo support How can we help?

No. Sweetmyo is designed so you can control your training yourself through the app. The app guides you through use and lets you adjust the intensity in a controlled way. Always start at a low intensity and follow the guidance in the app and user manual.

How often you can train with Sweetmyo depends, among other things, on the intensity you choose and your individual workload. Start carefully, allow enough time for recovery and follow the instructions in the app and user manual.

No. When used correctly, training with MyoSuit should not hurt.

You can clearly feel the impulses, but they should remain comfortable and controllable. Start at a low intensity and increase it slowly until you find a comfortable training level.

First, reduce the intensity. If pain, dizziness or significant discomfort continues, stop training and establish the cause before using the system again.

You can target your chest, abdomen, upper back, lower back, glutes and thighs. The intensity can be set individually for each muscle group and adjusted during training.

Yes. You can use Sweetmyo sitting, standing or with gentle movement, making it easy to fit training into your day. You can also train while reclining on the sofa and watching TV.

Sweetmyo offers a flexible form of muscle training that can fit into your daily life and training routine, depending on your goals. Movement, endurance training and an overall active lifestyle remain valuable.

Sweetmyo is primarily designed for muscle training. As your muscles work, they use energy. EMS alone does not guarantee weight loss. Nutrition, energy balance and physical activity also play an important role.

Whether Sweetmyo is suitable for you depends on your individual circumstances. Before your first use, read the contraindications, warnings and safety guidance in the current user manual. If you have any health concerns, seek medical advice before using it. Contraindications at a glance

Yes. Training is controlled through the Sweetmyo app, so you need a smartphone. The app is available for iOS and Android smartphones.

The Sweetmyo app offers nine programmes: Strength & Power, Deep Strength, Muscle Building, Body Toning, Pelvic Floor Training, Power Cardio, Vitality Renewal, Dynamic Waves and Relax. See all programmes

Sweetmyo can be used with its basic features without a paid subscription. Additional features and content may be available through an optional subscription. The exact features and prices will be clearly published before sales begin.

Sweetmyo is covered by statutory rights and the warranty and service terms published at the time of purchase. You will find the binding details in the relevant purchase and service information.

The current return and exchange terms are available on our website. Our customer service team can help with questions about sizing, fit or returns.

First, stop training, switch off the hub and check the guidance in the app and user manual. If the issue continues, describe it through one of our support channels.

You can contact our customer service team through the Sweetmyo app, our website or email. For questions or errors in the app, you can upload photos and screenshots so our team can assess the issue. Our customer service team replies within 24 hours.